Site usage

You may only use this site to browse the content, make legitimate purchases; not for any other purposes, including to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied. Subject to our high standards of quality, we cannot be held responsible for the customer purchasing the wrong type of product.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part including any product/s) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change indicates your acceptance of that change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

3. We will use our best reasonable endeavours to maintain the Website. The Website is subject to change from time to time. We will not be liable for, nor will you be eligible to any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

4. Not honour any purchase, on condition that we refund the purchaser in full for any purchase, for any reason whatsoever. This situation is obviously undesirable but may be necessary where the website contains patent errors or price irregularities.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to any third party under any circumstances, except by court order.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you indicate your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties, but not your personal details or information.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. We cannot be held liable, directly or indirectly, for the privacy practices or the content of other websites, including any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

We do encourage you to please notify us by email if any link from our site directs you to unsuitable or unlawful content so that we can investigate and if necessary, discontinue that link.

Product availability

Lead time is dependent on stock availability. We will despatch stock as rapidly as possibly to ensure best service to our customers, but we cannot be held liable for any product not being available and use of this site constitutes your consent to indemnify Proud Pup from any and all liability, howsoever arising, and from direct or consequential damages due to the unavailability or unsuitability of any product.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Proud Pup will contact you via email and provide a revised shipping schedule. On the very odd occasion when an order cannot be despatched timeously for whatever reason, Proud Pup cannot be held liable for any damages as stated in the preceeding paragraph. However, in such an unlikely event, we undertake to refund you and cancel your order immediately if you elect to not proceed with the order.


Use of Proud Pup products is entirely at the discretion and risk of the purchaser. Proud Pup cannot be held liable under any circumstances whatsoever for any harm, damage or injury to any person or pet, howsoever arising. It is the responsibility of the pet owner to ensure that the product is used safely.
Do not allow pets to chew on the product because the plastic can cause suffocation and/or illness.
Product ImagesImages are not always representative of the product. Certain images may contain ancilliary items which are not included with the particular item described. Proud Pup is not bound to supply products as per the image but will supply products as per written description. Proud Pup cannot be held liable for any impression which an image gives to a customer as to the product description or components. If the customer is in any doubt as to the components of any item, we suggest that the customer seek clarity before making a purchase. In the event that a customer makes a purchase based on their error due to an image, Proud Pup will gladly refund the customer and take return of the product, if it is still in its original packaging and condition, subject to a 10% handling fee.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Deliveries are only made on standard working days, Monday to Friday and excluding all public holidays.


We ship to all major centres: a physical address within 50km of a major centre: Bloemfontein, Cape Town, Durban, East London, Johannesburg, Port Elizabeth and Pretoria. All outlying areas outside of this 50km ring will be regarded as Regional Areas and are subject to further surcharges. Please contact our office for more information.

SA counter to counter

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place we will advise you to collect your products from our offices in Randburg.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Moneyback/Refunds/Returns Policy

In the unlikely event that any product is delivered damaged, we will gladly replace it at our cost or refund you in full. We must be notified within 7 days of delivery in order for the moneyback guarantee or refund to apply. To qualify for a full refund, the damaged product must be in its original packaging, and we do reserve the right (where packaging is damaged by the customer or out-of-town courier charges apply) to apply a 10% handling fee.

International customers should make use of a courier that offers:

1. Shipment tracking.

2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Disclosure of outlet country at time of payment

South Africa

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR) at prevailing interest rates.

Proud Pup endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). We pride ourselves on the quality of our products and the convenience provided to our customers.

Proud Pup reserves the right to change pricing at any time without prior notice due to the nature of our products.

Should Proud Pup reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online in the “Your Account” section available for use whenever you’re ready! Sorry for the inconvenience.

EFT (Electronic Fund Transfer)

EFT is one of the most widely used ways of transferring money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Proud Pup as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

For more information about how to order, special order requirements and other payment options, please contact our Support Team on fax + 27 86 633 0517 or email info@proudpup.co.za

Security Policy

Payfast process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified, ensuring the cardholder and merchant that nobody can impersonate Payfast to obtain confidential information.

Payfast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Payfast Internet servers are protected by firewalls and intrusion detection systems.

The Merchant does not have access to credit details.

Payfast continually reviews and enhances its security in line with technological changes. For more information on Payfast, visit their website by clicking here.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to Proud Pup and accept these terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Proud Pup for any civil action or any legal action deemed necessary against me.

Contact Details

Nastosolve (Pty) Ltd t/a Proud Pup

PO Box 586